Documentation Retrieval
Documentation Retrieval
ACU-Serve will obtain all missing and/or required documentation need for compliance and to ensure payment or pickup
ACU-Serve Responsibilities
Obtain Expiring / Expired CMNs
- Annual renewals for state requirements
- Supply replenishment
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Obtain supporting documentation
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Identify payer requirements and timing of returned auth
- Defined process to include follow up with patients and physicians
- Includes automated calls, live calls, and letters
Obtain new insurance for patients who insurance has termed
Software Optimization
Client Responsibilities
Pending Pickup
Restarts
New to Medicare patients