Who We Are
Meet some of the key people at ACU-Serve.
Partner and C.E.O.
Jim has an accounting background and has performed implementation, consulting and training on home medical equipment software, as well as manufacturing and distribution accounting software. He has been in the home health care field for over 25 years and currently manages over 100 people. As the C.E.O., Jim has incorporated policies, procedures and technology to motivate and manage hundreds of people. He has also conducted several courses at software user conferences and state association meetings.
Jim attended the University of Akron for Accounting.
Executive Vice President of Operations
Amie joined the ACU-Serve team in 2006. In her current role, she provides direction to the A/R, quality assurance, documentation retrieval, order confirmation/transmitting, and cash posting departments, as well as our satellite offices. In addition to operations, Amie leads the client services team in finding new ways to support our clients to collect more, faster.
Amie is a graduate of the University of Akron.
Vice President of Sales
John joined the ACU-Serve team in 2010. He is responsible for all sales and marketing activity including participation in various industry trade shows.
Client Service Executive/Director of Compliance
Yvette joined the ACU-Serve team in 2014. She has over 28 years experience in the DME industry, providing a comprehensive knowledge of healthcare reimbursement operations, data quality, process management, and compliance and she is one who demonstrates an expertise in problem solving. Yvette has a proven track record in successful development and implementation of efficient and effective business processes, which resulted in positive overall operational objectives and quality control.
Yvette received her Bachelor of Science degree in Marketing and Management with a minor in Accounting from Shippensburg State University.
She is a member of the POA advisory committee for Region A and also a long-standing member of the Pennsylvania Medical Suppliers Association.
Client Service Executive
Heather joined the ACU-Serve team in 2012. She has over 11 years of experience working in the Medical Billing field, gaining experience as a Medicaid AR worker before moving into her current position managing the Medicare, Medicaid, and Commercial insurance AR staff.
Heather received her Bachelor of Science degree in Business Management from DeVry University.
Billing Manager, ACU-Serve Southern Billing Division
Tammy joined the ACU-Serve team in 2014. She has a broad knowledge of healthcare reimbursement with 27 years experience in the industry.
Tammy is a long-standing member of the Alabama Durable Medical Equipment Association (ADMEA).
Tammy attended Walker College for Computer Programming and Business Management.
Vice President Auditing and Corporate Compliance
Noel joined the ACU-Serve team in 2021. He has over 16 years’ experience in the DME industry working in Intake, Billing and Compliance Departments. He brings to the team years of experience in audit defense. He represents multiple suppliers in practically all types of Medicare audits from initial request all the way to the Administrative Law Judge (ALJ) and in some cases the Depart of Appeals Board (DAB). In his current role, Noel is responsible for implementing and monitoring of the company’s corporate compliance program. He also oversees our Internal Audit Department.
Noel serves on the Medicare Provider Outreach and Education Advisory Groups for Jurisdictions A, C and D, the MYCGS Advisory Group and the Medicare Jurisdictions B and D Councils. He speaks at Medtrade and various state associations on topic related to Medicare reimbursement and audit and appeal strategies
Noelreceived a Juris Masters (JM) Law Degree, from Florida State University College of Law, with concentration in Health Care Regulation. Noel is also a Board of Certification/Accreditation (BOC), Certified Durable Medical Equipment Specialist (CDME) and a subject matter expert (SME) for the 2021 – 2022 revision of the CDME exam.
Noel enjoys interacting with suppliers and breaking down seemingly complex policies in simpler terms most suppliers can relate to.
Director of Reimbursement
Dena utilizes technology and analyzes data to maximize reimbursement for providers. Performs contract analysis to identify short payments and erroneous denials from insurance carriers. She communicates with Commercial, Medicaid and Managed Care Plans on code editing issues. She works with billing, posting and A/R team to identify payer trends and prevent errors at root cause. She proactively identifies issues surrounding reimbursement of CRT claims and provides education to payers on appropriate billing guidelines. Dena monitors and evaluates current reimbursement policies and ensures that legislative and regulatory changes impacting medical billing are anticipated and communicated to clients and A/R Teams. With over 20 years in DME billing and collections; she excels in her work with payers regarding reimbursement to the provider and settlement of patient accounts.
Vice President of Consulting Services
With the acquisition of ECS North in August 2022, Sarah Hanna came on board with ACU-Serve as the VP of Consulting Services and is responsible for building ACU-Serve’s consulting division.
She is a nationally recognized speaker and consultant on revenue cycle management, business operations and strategy as well as corporate culture and leadership. In September 2020, Sarah was selected to be a member of the Forbes Finance Council. As a member of this esteemed group, she provides insight, articles and commentary on current business and finance topics.
She is a member of HomeCare Magazine’s Editorial Advisory Board and is a VGM Consultant. Sarah is a contributing writer for HME News and HomeCare Magazine on reimbursement and operational efficiencies. Her experience gives her the opportunity to conduct webinars and present live for various state and regional healthcare associations and conferences including VGM’s Heartland Conference and Medtrade.