Client Testimonials

Several ACU-Serve customers talk about the benefits of working with ACU-Serve and the results that they get by partnering with us!

Patricia Mastandrea: MedCare Equipment Company is a large hospital-based DME and they were doing billing in-house. They were looking for help with some of the smaller payers and tried a few other companies and ended up bringing it back in-house. After a demo with ACU-Serve, they were sold on all the technology and services that ACU-Serve provides. ACU-Serve provides solutions and resolutions, not just billing services. ACU-Serve identifies denials in a timely manner and bring them to MedCare Equipment Co and engages with the payer to get resolution. What MedCare Equipment Company sees with ACU-Serve is a working relationship where they work as a team and get results – they’re seeing claims being paid, recoupments not being taken and just results.

Erik Mickelson: Howard’s Medical Supply had some front-end problems and back-end problems and Erik knew their business could be better so he reached out to Sarah to provide an outside view of what could be improved. By outsourcing the billing side of their company, they’ve been able to spend more time with their customers and they’ve been able to scale and grow because they no longer have to worry about the billing aspect of the company. Their goal is to get ACU-Serve nice clean claims and then ACU-Serve works those claims and brings in the money.
Katie Susan: Griffin Medical Services came to ACU-Serve for their consulting services. Sarah was able to identify their needs and ACU-Serve has been a perfect fit for them to streamline intake, billing, denials and cleaning up their AR. With ACU-Serve stepping in to meet their needs, it’s given Katie more of her time back to focus on other aspects of their business.
Beth Roberts: OSF Healthcare Systems was struggling with working their AR and needed an outsourced partner to fill that role. ACU-Serve provides the information and metrics that they need to see things globally and down to a single patient or single payer. No matter the challenge or problem, ACU-Serve been successful at everything that OSF has asked of them.

Steve Baker: ACU-Serve improves businesses by helping people in the DME industry do the front end right, do intake right and make sure they have the documentation you need to bill.

Mark Schnieders, President of Stride Mobility, talks about the importance of having a team like ACU-Serve that understands the flow of data they’re providing, how to manage it and what it means to the business owner. ACU-Serve is not only a billing service, it’s a consulting service that helps keep Stride Mobility compliant and make sure they are doing business the right way, every single time.

Tamela Branch, Revenue Cycle Analyst for Medical Services of America, talks about how ACU-Serve’s transparency sets them apart. ACU-Serve gives their clients tools to use to help them be successful and is efficient in providing them with essential data.

Laura Williard, Vice President of AAHomecare, talks about how having a partnership with ACU-Serve is vital to keeping the HME industry involved in the important conversations happening in the industry and how the data and information provided to them by ACU-Serve helps prepare them for their advocacy efforts.

Jason Shiflet, CEO of Home Medical Products, talks about the advantage of doing business with ACU-Serve.

Edwards Healthcare CEO, Matt Edwards, shares how ACU-Serve has helped them reduce write-offs, understand trends, and improve the productivity and efficiency of their employees.

Working with ACU-Serve has allowed Edwards Healthcare to focus on growing their business, as well as given them the software and tools to scale.

Using the software and technology from ACU-Serve allows Edwards Healthcare to be more proactive and predictive in their analyses and use the data at hand to prioritize claims in a more efficient manner.

Matt Edwards talks about the relationship with ACU-Serve and how ACU-Serve operates as an extension of their business rather than as a typical contractual vendor. 

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