Press Release
FOR IMMEDIATE RELEASE:
ACU-Serve Recieves Kudos from Clients for Exceptional Customer Service
CUYAHOGA FALLS, OH May 6, 2009 - When it comes to customer service and client success ACU-Serve is at the top of the list. ACU-Serve Corporation, a premier HME (Home Medical Equipment) insurance billing and collections service provider receives kudos from clients for delivering exceptional customer service.
ACU-Serve services more than 70 HME provider clients in 23 states, collecting insurance revenues in excess of $100 million per year. As the outsourced extension of an HME company’s staff, ACU-Serve allows its clients to focus on providing better patient care and business growth while increasing collection rates. On average, a typical client receives $.95 on every insurance dollar billed.
“I feel a tremendous level of comfort in having ACU-Serve on board. I am able to get out and grow my business like I am supposed to. I am not spending all of my time on billing problems because finally we have a billing service that is doing their job – well.” Tammy Martin, Owner and VP, HomeCare Advantage.
“When our clients’ accounts receivables look good, ACU-Serve looks good,” stated Tim Barone, ACU-Serve partner, business development. “At ACU-Serve, it's about our people, processes and years of experience that help our clients collect more, faster. As our customers testify, the collections simply roll in,” added Barone.
“Our cash flow has increased substantially, our DSO has been reduced, and a lot of old accounts have been collected.” Brad Lipham, President, Durable Medical Equipment.
ACU-Serve aligns its efforts 100% with customer’s objectives, needs, and wants. ACU-Serve’s team of billing experts provides billing ease, yet with ACU-Serve’s technology, client’s information still stays in their hands.
“ACU-Serve has been a big benefit for our company all the way around. I have more time to focus on what really matters – providing peace of mind to our patients with products that meet their needs and help them improve the quality of their life.” Kevin Godwin, Vice President, Extrakare.
“The best decision I made was to have ACU-Serve conduct the medical billing service rather than doing it in-house. All I have to concentrate on is sales and the money comes in.” Lyle Newsome, Owner/President Triad Healthcare Services.
“We are proud of our client relationships and accomplishments in the HME industry,” stated Jim Knight, ACU-Serve partner, operations. From our inception, ACU-Serve has focused on customer service, innovation, retention and growth, and we continue to put emphasis in those areas.”
“If someone had told me that I would be paid as quickly as I am today I would not have believed it. We have reduced our overall day sales outstanding to less than 60 days, which is a huge improvement.” Frank Trammell, President and Owner Carolina’s HME, Inc.
ABOUT ACU-SERVE
ACU-Serve, headquartered in Cuyahoga Falls, OH offers the only HME/DME revenue cycle management service that incorporates DME workflow, Medicare, Medicaid and Private Payer knowledge, and billing and collections expertise into a single service on a single Web-based technology platform. The results are faster payments, higher revenue collection rates and less management and staffing headaches. For more information about ACU-Serve, visit www.acuservecorp.com or call 1.800.887.8965. ACU-Serve’s address is 2020 Front Street, Suite 205, Cuyahoga Falls, OH 44221.