Learn about ACU-Serve's medical billing collection process:
Follow-up Process:
Our follow-up on medical bill claims is what truly separates ACU-Serve from the competition. Other HME/DME medical billing services concentrate on collection of "easy money" – the revenue attainable by utilizing only the initial billing process. This only generates tremendous profit margins for the billing service and not the HME supplier.
ACU-Serve is committed to following up on all outstanding claims, no matter the charge or reimbursement. We believe in continually following up with each insurance company until payment or processing is resolved. It is this attention to detail and commitment to our clients that provides an increased level of reimbursement and sets us apart from our competitors.
Our follow up methods include:
- Telephoning insurance companies regarding unpaid claims at 30 days for electronic claims and 45 days for paper claims
- Filing & follow up on secondary insurance claims
- Insurance inquiries and appeals to insurance companies for denied products and services
- Telephone appeals requested on denied inquiries
While other HME/DME medical billing services make only a few attempts to collect account receivables, ACU-Serve will make every attempt to collect payment from insurance companies.
